An employee did not receive the survey or a manager did not receive the activation email

An employee did not receive the survey or a manager did not receive the activation email

Occasionally, an employee will report that they did not receive their survey or account activation email. This usually occurs for one of these reasons:

  1. The message was intercepted by the anti-spam filter;
  2. The email address entered in Amélio is incorrect;
  3. The employee inadvertently deleted the email;
  4. The employee has been listed in the exclusions (people who should not receive the invitation).

This guide will equip you to ensure that all your employees receive their emails.


The email was blocked by the anti-spam filter

It is extremely rare that emails from Amélio are blocked by the company's spam filter. However, it is best to check with your organization's IT support. Make sure that the address app@amelio.co is on the authorized senders list. All emails sent by Amélio come from this address.


The email address entered in Amélio is incorrect.

Sometimes the address entered is incorrect. First, check the employee's email address on their Amélio profile. To view their profile, use the search bar at the top of the screen to search through all employees.

If the address is incorrect, follow these steps to modify the employee's profile: Modify an employee's profile


Employee accidentally deleted the email

When the reception problem does not come from the above two elements, it is usually due to poor handling by the employee.

First, confirm that they are receiving the survey or invitation by clicking the "Resend Survey" or "Resend Invitation" button on their profile:

If the message is still not received after following these three steps, please contact us at support@amelio.co so that we can validate the reception problem with you.

 

 

 

 


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